Our Commitment
Acadia Physical Therapy and Health Centre is committed to protecting your personal and health information. We collect, use, and disclose information only as needed to provide physiotherapy services and comply with applicable laws.
Information We Collect
We collect only the information required to provide care and manage clinic operations, including:
- Contact information: name, address, phone number, email
- Health information: medical history, assessment findings, diagnoses, treatment plans, discharge summaries
- Financial information: insurance details, payment information
How We Use Your Information
Your information is used to:
- Create and maintain your patient file
- Provide assessment and treatment
- Communicate with you about appointments and care
- Process payments and insurance claims
When Information May Be Shared
We may share your information only when necessary and with your consent, including:
- Insurance companies or benefit providers (for claim submissions)
- Workers’ Compensation Board (if applicable)
- Other healthcare providers involved in your care
- Your legal representative
- Research teams, but only in anonymized form
We will only disclose information without consent when required by law.
How We Protect Your Information
We use physical, administrative, and electronic safeguards to protect your information, including:
- Secure, encrypted cloud‑based electronic medical record (EMR) system
- Password‑protected user access with role‑based permissions
- Encrypted data transmission and secure cloud backups
- Locked storage for any temporary physical documents
- Staff training in confidentiality and privacy procedures
- A separate guest Wi‑Fi network to protect clinic systems
We do not share your information for marketing or promotional purposes.
Access to Your Information
You may request to view or correct your personal information at any time.
Requests for copies of your full record must be made in writing and may be subject to a fee.